Climb the Customer Experience Maturity ladder
Master each step of the customer experience maturity ladder to unlock the full potential of your organisation and deliver customer experiences that grow your business.
When any of these steps are out of sync with the rest of the ladder you experience friction and bottlenecks in your capability to push out innovation.
How does the survey work?
Grade your organisation by picking the statement best describing your current state. A score is calculated per step in the maturity ladder to see what areas need improvement, and you get an overall CXI score to benchmark against the industry.
Take the free test to get your CXI
Visit customerexperienceindex.se to try it out today!